Artigos científicos  por ano (seleção):


Sousa, R. , da Silveira, G. (2019), “The relationship between servitization and customization strategies“. International Journal of Operations & Production Management, 39(3), 454-474.

Sousa, R., Horta, C., Ribeiro, R., Rabinovich, E. (accepted), “How to serve online consumers in rural markets: Evidence-based recommendations”, Business Horizons.

Afonso, M., Andrade, A. (accepted). A Gamificação no âmbito dos Serviços: Scoping Review, Gestão e Desenvolvimento.

Fernandes, J., Andrade, A. (accepted). Motivações para a Adoção do Business Analytics, Gestão e Desenvolvimento.


Choo, Y. Y., Corbo, L. and Wang, K. (2018). Joint impact of airline market structure and airport ownership on airport market power and profit margin. Transport Policy, 72, 67-78.

Morais, R. (2018). Digital research design. UNESCO International Association of Universities Horizons, 23(1), 31-32.

Thanassoulis, E. and Silva, MCA (2018). “Measuring efficiency through data envelopment analysis”.Impact. The OR society. Spring 2018. (Invited summary on DEA)

Silva, MCA (2018), Output-Specific inputs in DEA: An application to Courts of Justice in Portugal. Omega, 79(C), 43-53.

Sousa, R., Amorim, R. (2018), “Architectures for multichannel front-office service delivery models”. International Journal of Operations & Production Management, 38(3), 828-851.


Corbo, L. (2017), In search of business model configurations that work: Lessons from the hybridization of Air Berlin and JetBlue, Journal of Air Transport Management, 64, (PB), 139-150.

Johnes, J., Portela, M. and Thanassoulis, E. (2017) Efficiency in Education. Journal of the operational Research Society. 68(4). 331-338.

Sousa, R., da Silveira, G. (2017), “Capability antecedents and performance outcomes of servitization: Differences between basic and advanced services”, International Journal of Operations & Production Management, 37(4), 444 – 467.

Vorhees, C., Fombelle, P., Gregoire, Y., Bone, S., Gustafsson, A., Sousa, R., Walkowiak, T. (2017), “Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens”, Journal of Business Research, 79 (October), 269-280.


António Manuel Valente de Andrade, & Sérgio André Teixeira Ferreira. (2016). Aspetos Morfológicos do Tratamento de dados na Gestão Escolar. O Potencial do Analytics. Revista Portuguesa de Investigação Educacional, 16, 289–316.

Cavadas, L., Silva, S. C. e, Martins, C., & António Manuel Valente de Andrade. (2017). Fatores de inibição na compra on-line. Revista Gestão E Desenvolvimento, (25).

Portela, MCAS, Camanho, A.S, Almeida, D., Nogueira Silva, S., Lopes, L. and Castro, R. (2016) Benchmarking Hospitals through a web based platform, Benchmarking: An International Journal, 23/3, 722-739.

Silva, S. C., & Martins, C. C. (2016). Understanding Portuguese Young Consumers’ Intention to use Mobile Commerce. International Journal of Marketing, Communication and New Media, vol. 9, no 7, pp. 106-131.

Sousa, R., Amorim, M., Pinto, G., Magalhães, A. (2016), “Multi-Channel Deployment: A methodology for the design of multi-channel service processes”, Production Planning & Control, 27(4), 312-327.

Thanassoulis, E., Portela, M.C.S and Graveney, M., (2016). Identifying the Scope for Savings At Inpatient Episode Level: An Illustration Applying DEA to Chronic Obstructive Pulmonary Disease. European Journal of Operational Research 255, 570-582.

Thanassoulis, E.,  De Witte,K. , Johnes, J., Johnes, G., Karagiannis, G.,and MCAS Portela, (2016) “Applications of Data Envelopment Analysis in Education”. Joe Zhu, Editor, Data Envelopment Analysis: A Handbook of Empirical Studies and Applications, Springer, New York. 367-438.

Voss, C., Perks, H., Sousa, R., Wittel, L., Wünderlich, N. (2016), “Reflections on context in service research”, Journal of Service Management, 27(1), 30-36.


Castro, R. S., Oliveira, P. N., Portela, M. C., Camanho, A. S. & Queiroz e Melo, J. (2015). Benchmarking Clinical Practice in Surgery: Looking Beyond Traditional Mortality Rates. Health Care Management Science (forthcoming).

Portela, M. C., Camanho, A. S., Almeida, D., Silva, S. N., Lopes, L. & Castro, R. (2015). Benchmarking Hospitals through a web based platform. Benchmarking: An International Journal (forthcoming).

Sousa, R., Amorim, M., Rabinovich, E., Soddero, A. (2015), “Customer use of virtual channels in multichannel services: Does type of activity matter?”.
Decision Sciences. 46(3), 623-657.

Wünderlich, N., Heinonen, K., Ostrom, A., Patrício, L., Sousa, R., Voss, C., Lemmink, J. (2015), ““Futurizing” Smart Service: Implications for Service Researchers and Managers”, Journal of Services Marketing, 29(6/7), 442-447.


Thanassoulis, E., Portela, M.C. & Graveney, M. (2014). Using DEA to estimate potential savings at GP units at medical specialty level. Socio-Economic Planning Sciences, 48 (1), pp. 38-48.


Rodrigues, T. and Silva, S. (2013), “O “need for touch” no retalho online”, Revista Portuguesa de Marketing, Nº 30, pp. 70-90.

Texeira, E., Tjahjono, B., Alfaro, S. and Julião. J. (2013). Harnessing prognostics health management and product-service systems interaction to support operational, Journal of Manufacturing Technology Management, ISSN: 1741-038, Vol. 24 (1), pp 78-94.


Sousa, R. (2012), “The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services”. International Journal of Quality & Reliability Management, 29(9), 1019-1037.

Sousa, R., Voss, C. (2012), “The impacts of e-service quality on customer behavior in multi-channel e-services”. Total Quality Management & Business Excellence, 23(7/8), 769-787.

Portela, M.C.A.S., Camanho A.S. and Borges, D. (2012), “Performance assessment of secondary schools: the snapshot of a country taken by DEA”, Journal of the Operational Research Society 63, 1098-1115.

Thanassoulis, E., Portela, M.C.A.S., and Graveney, M. (2012), ”Estimating the scope for savings in referrals and drug prescription costs in the General Practice units of a UK Primary Care Trust, European Journal of Operational Research, 221, 432-444.

Duh. R., A. Hsu, and P. Alves. 2012. “The impact of IAS 39 on the risk-relevance of earnings volatility: Evidence from foreign banks cross-listed in the USA”. Journal of Contemporary Accounting & Economics, 8 (1)

Neves, J., L. Viana e P. Alves. 2012. “O referencial contabilístico das empresas do Ministério da Saúde integradas no SNS”.  TOC, 12 (143)


Portela, M.C.A.S., Camanho, A.S. and Borges, D. (2011) “Benchmarking of Portuguese Secondary Schools”, Benchmarking: and International Journal 18/2, 240-260.

Portela, M.C.A.S., Thanassoulis, E., Horncastle, A. and Maugg, T. (2011) “Productivity change in the Water Industry in England and Wales: Application of the Meta-Malmquist Index”, Journal of the Operational Research Society 62, 2173-2188.

Alves, P., P. Pope e S. Young. 2011. “European cross-border information transfers and the impact of accounting standards regime changes”. ICAEW – Centre for Business Performance

Marques, L., Ribeiro, J. and Scapens, R., 2011, The use of management control mechanisms by public organizations with a network coordination role: a case study in the Port Industry, Management Accounting Research, 22, 4, 269-291.

Rodrigues, Tomé, Andrade, António. 2011. AVALIAÇÃO EXTERNA DE AMBIENTES DE E-COMMERCE, Gestão e Desenvolvimento, Universidade Católica Portuguesa, 19, 67-90


Fonseca, F., Pinto, S. e Brito, C. (2010), “Service Quality and Customer Satisfaction in Public Transports”. International Journal for Quality Research, 4/2, 125-130.

Portela, M.C.A.S., Thanassoulis, E., (2010) ”Malmquist-type Indexes in the presence of negative data: An application to bank branches” Journal of Banking and Finance 34, 1472- 1483

Silva, S. C., Filho, F. F. and Guedes, M. J., (2010), “Understanding the internationalization process of Havaianas: the important role of brand”, Tourism and Management Studies, n. 6, pp. 118-130.


Sousa, R., Voss, C. (2009), “The effects of service failure and service recovery on customer loyalty in e-services: An empirical investigation”. International Journal of Operations & Production Management, 29(8), 834-864.

Camanho, A., Portela M.C.A.S., and Vaz, C. (2009) “Efficiency Analysis Accounting for Non-Discretionary Factors: The Assessment of Retailing Stores Using Data Envelopment Analysis” Computers and Operations Research 36, 1591-1601.

2008 ou anteriores

Sousa, R., Yeung, A., Cheng, E. (2008), “Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality”. International Journal of Operations & Production Management, 28(7), 592-614.

Pinto, S. (2008) “The specification of high interaction services processes” Working papers em Gestão – FEG.

Portela, M.C.A.S., and Thanassoulis, E. (2007),”Comparative Efficiency Analysis of Portuguese Bank Branches”, European Journal of Operational Research 177, 1275-1288.

Sousa, R., Voss, C. (2006), “Service quality in multi-channel services employing virtual channels”. Journal of Service Research, 8(4), 356-371.

Marques, L., (2006), A Gestão Empresarial em Portugal: uma mudança de paradigma?,  Semanário Despertar, n.º 8406, pág. 17.

Marques, L. e Ramos, I., (2006), Portos: a lógica da oportunidade, Revista Economia Pura  77, Ano VIII, pp 78-79.

Marques, L., (2006), Plataformas Logísticas: tempo de execução, TR – Transportes em Revista, n.º 39, Ano V, pág. 38.

Marques, L., (2006), Clusters Portuários , TR – Transportes em Revista, n.º 37, Ano V, pág. 33.

Juliao, J. and Greenough, R. (2005). Empirical Study of Failure Records Utilisation in Troubleshooting (Part I): approach for reducing troubleshooting time. Maintenance & Asset Management, ISSN 0952-2110, Vol. 19 (4). (re-published in 2006 in the Maintenance Journal, Vol.19 (1)).

Ferreira, L., H. Isidro, I. Pinto e P. Alves. (2004). “Adopção antecipada das normas internacionais de contabilidade. A prática das empresas relativa a impostos diferidos e a posição dos Revisores Oficiais de Contas”. Revisores & Empresas 6, nº 24 (Janeiro – Marco): 24-31

Alves, P. e P. Silva. (2002). “Relato financeiro – O novo paradigma das tecnologias da informação”. Estudos do ISCAA, nº 6/7

Alves, P. e P. Silva. (2001). “As novas tecnologias como veículo para a transmissão de informação financeira”. Revista de Contabilidade & Finanças (Brasil) 16, nº 27 (Setembro – Dezembro): 24-32

Ferreira, Leonor, H. Isidro e P. Alves. (2001). “The role of research and development capitalisation: The case of Portuguese listed companies. Management”. Journal for Management Theory and Practice, nº 24 (Dezembro): 45-53

Alves, P. (2000). “Tratamento Contabilístico das operações de cobertura: necessidade e alternativas”. Jornal de Contabilidade 25, nº 283 (Outubro): 313-317