SLab – Service Management Lab – is a cutting-edge research centre of the Católica Porto Business School of Universidade Católica Portuguesa. The objective of SLab is to produce and transfer knowledge for increasing productivity, quality and innovation in service-related industries and tasks.

Working in close cooperation with companies, SLab develops research projects focused on real-world problems in several areas of Service Management.

Research Areas
Digital Economy
New Service Design and Customer Experience
Service Process Improvement
Benchmarking and Performance Measurement
Demand Forecasting and Optimization


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