Rui Sousa was one of the key speakers at the 3rd Conference “Fazemos Bem” – service sector, which took place at Exponor, December 10th, 2014. The SLab Director spoke about the commercial change triggered by the digital economy, highlighting the new role of stores as promoters of experiences and the requirements of today’s consumer.
Research Digest (RD) is a publication produced by SLab to its business partners. The RD consists of a selection of topics and latest articles in the Service Management field that SLab considers useful to service managers. Along with its first Newsletter, SLab is pleased to openly share the inaugural RD. You are invited to read […]
School of Economics and Management selected to organize the 7th EurOMA Summer School, 6-10 July 2015
The School of Economics and Management – Universidade Católica Portuguesa was selected to organize the 7th European Operations Management Association (EurOMA) Summer School in Operations Management, from 6-10 July 2015. The theme of the Summer School will be “Operations Management in the Digital Economy”, and will have the contribution of SLab researchers. The goal of […]
Rui Soucasaux Sousa, SLab Director, was invited to deliver a keynote talk at the Symposium of Production Engineering to be held in São Paulo, Brazil, in November. This conference is the second largest scientific event in the field of Production Engineering in Brazil, receiving an annual submission of approximately 1,500 articles and 600 participants. The […]
The 7th edition of the MSc in Service Management started on October 1st. The Masters in Service Management aims to equip professionals with the right skills for the new service–intensive economies (e.g., services in healthcare, banking, insurance, public sector, consulting, retail, transport, communication, etc.). The programme is targeted at graduates who wish to develop a […]
Susana Costa e Silva was one of the seven distinguished guest speakers on the event EIASM Symposium on Doctoral Training in Management Research: The Next 25 Years, which took place on 29th September 2014 in Brussels, Belgium. Susana Costa e Silva shared her experiences and ideas on the future of international business and international management, […]
SLab, represented by its Director Rui Soucasaux Sousa, participated in a meeting of international research centers in the field of Services Management. The meeting took place at the Service Research Center from the University of Karlstad, Sweden, 25-26 September 2014. Relevant topics for future research in the area of Services Management were discussed, as well as the […]
Conceição Portela participated as invited speaker in the conference Efficiency in Education, which took place in London, 19th to 20th September 2014.
SLab – Service Management Lab was present at the Academy 2 Business event, which took place on June 16 at Sonae. The event aimed to present Sonae’s business processes in their different business portfolio areas, as well as the main challenges the business and the industry face. The day began with the presentation of Sonae’s main […]
The seminar “The Future of Manufacturing” took place on May 28th at Católica Porto Business School. The seminar had the contribution of external guest speaker, Martin Spring, Professor at Lancaster University Management School and Rui Soucasaux Sousa, Professor at Católica Porto Business School and SLab (Service Management Lab) Director. Professionals from several best practice companies […]