In the context of performance measurement in services, Conceição Portela, SLab Vice-Director, organizes the 6th Workshop on Efficiency and Productivity Analysis, that will take place at Católica Porto Business School – Universidade Católica Portuguesa, on the 9th of June 2017. The workshop will have a plenary session with two speakers: Professor Chris O’Donnell (University of Queensland) and Nicole […]
SLab Director Rui Sousa has been keynote speaker at the XII Conference on Logistics and Supply Chain, organized by Pontificia Universidade Católica do Rio de Janeiro (PUC-Rio), 18-19 October 2016. The theme of the talk was “Fulfilment Models in Omnichannel Retail”. Rui discussed new market trends on omnichannel retail (namely, the increasing customer demands for […]
Susana Costa e Silva – SLab member and responsible for the marketing department at Católica Porto Business School – Universidade Católica Portuguesa – was reelected national representative of the European International Business Academy (EIBA). The Academy, which has more than 600 members from about 50 countries, in representation of the five continents, is a communication network […]
SLab, represented by its Director Rui Soucasaux Sousa, participated in the 2nd Meeting of INSR, the International Network of Service Researchers. The meeting took place at the CTF research center of the University of Karlstad, Sweden at the end of April 2016.
On the 1st of February 2016, Ricardo Morais, SLab’s faculty member, promoted a design thinking session for 23 Sogrape executives at Católica Porto Business School. The outcome were five prototypes of a new individual training experience. z