2013

The importance of providing a context and an expected value to schools

Público, November 9th 2013 [in Portuguese] Since last year, it is possible to assign groups of schools to a particular socio-economic context. This year we chose to integrate the school groups in just three contexts, since in practical terms the distinction between the intermediary contexts (2 and 3) as calculated last year resulted generally in negligible […]

The importance of providing a context and an expected value to schools

Público, November 9th 2013 [in Portuguese] Since last year, it is possible to assign groups of schools to a particular socio-economic context. This year we chose to integrate the school groups in just three contexts, since in practical terms the distinction between the intermediary contexts (2 and 3) as calculated last year resulted generally in negligible […]

Few secondary schools manage to have an average grade over 10 and most have low completion rates

Público, November 9th 2013 [in Portuguese] Since 2001, the rankings of schools have been centered on the average grades of schools obtained in national examinations. However, averages hide the variability within them. Moreover, obtaining a high average grade cannot and may not be the only measurable indicator capable of providing information on the quality of schools.

In the race online don’t forget to analyse the types of services you offer your customers

Público, August 7th, 2013 [in Portuguese] Aiming to increase convenience for customers and/or reduce costs, many service providers such as banks, hotels and public organisations, started to provide as many services online as possible.

Tourism: service experience

Sic Notícias – Imagens de Marca, March 11th 2013 [in Portuguese] In tourism as in any other area, the service experience offered to the customer is critical to the success of the brand.

Tourism: new challenges

Sic Notícias – Imagens de Marca, March 9th 2013 [in Portuguese] This week we have as target the tourism sector. There are new challenges to meet in a journey with the Tourism Institute of Portugal, residential tourism, the cruise business and a network of agencies with premium offers at low cost prices.