SLab in the Media
Vida Económica, 30 abril 2015
As empresas industriais, de grande ou pequena dimensão, enfrentam hoje uma forte concorrência de empresas sedeadas em países onde o custo da mão de obra é mais baixo. Assim, tradicionalmente, concentram os seus esforços na inovação dos produtos e na redução dos custos. Fica então a ideia de que o sucesso das empresas industriais passa apenas pela melhoria da competitividade através de novos materiais ou tecnologias, mais automação, novas máquinas com maior precisão, programas de lean thinking, …
Existe, contudo, uma terceira via para aumentar a competitividade das empresas industriais: a oferta de serviços associados aos produtos já comercializados.
Vida Económica, April 2nd, 2015 [in Portuguese] Newspaper article about metrics used for evaluating website performance and how web analytics tools provide information that allows doing a segmentation of channels and to know the origin of visitors.
Vida Económica, March 6th, 2015 [in Portuguese]
Newspaper article about the different role physical stores play in the Digital Economy, and in multichannel retail models.
Rui Sousa was one of the key speakers at the 3rd Conference “Fazemos Bem” – service sector, which took place at Exponor, December 10th, 2014. The SLab Director spoke about the commercial change triggered by the digital economy, highlighting the new role of stores as promoters of experiences and the requirements of today’s consumer.
Expresso, January 10th, 2015 [in Portuguese] The School of Economics and Management from Católica Porto created SLab – Service Management Lab, a research centre focused on the production of knowledge to increase productivity, quality and innovation activities in service-related industries and tasks.
Público, November 29th, 2014 [in Portuguese] The attribution of schedule credits to schools as a reward for the gains achieved is a new practice, without much history. It is also a practice that involves the inconvenience of supporting schools that improve their performance: on the one hand, support is annual and rewards one-off improvements; on […]
Público, November 29th, 2014 [in Portuguese] Similar to what happened last year, from the data provided by the by the Ministry of Education and Science(Ministério da Educação e Ciência (MEC)) for the school clusters (relative to 2012/2013), it was possible to attribute to each cluster a specific socio-economic context. We believe that the introduction of […]
Sic Notícias – Imagens de Marca – How To, November 24th, 2014 [in Portuguese] More and more industrial companies offer services (product design, maintenance and monitoring of equipment, etc.) associated with their products. These initiatives have been called servitisation (Servitisation). While many industrial companies provide services , one can only talk about servitisation when there […]
Hipersuper, Novembro 14th, 2014 [in Portuguese] We have been dealing with the problematics of space, its distribution and storage for some years now. The industrial age and mass production increased management complexity. Among others, mass production brought the problem of managing a diverse set of product references. This magazine article addresses the use of QR […]
Vida Económica, August 8th, 2014 [in Portuguese] Portuguese industrial Companies should offer more services associated with products, says Rui Sousa, Professor of Catholic Porto Business School. Rui Sousa, organized a seminar on the future of the manufacturing industry based on a survey comparing Portuguese industrial companies to their foreign counterparts. The increasing incorporation of services […]