Scientific Articles by year (selection):


Bijmolt, T., Broekhuis, M., de Leeuw, S., Hirche, C., Rooderkerk, R., Sousa, R. and Zhu, S. (forthcoming). “Challenges at the marketing–operations interface in omni-channel retail environments”. Journal of Business Research.

Baines, T., Bigdeli, A., Sousa, R. and Schroeder, A. (article in press).”Framing the servitization transformation process: A model that enables the description of servitization journey”. International Journal of Production Economics.

Wünderlich, N., Hogreve, J., Chowdhury, I., Fleischer, H., Mousavi, S., Rötzmeier-Keuper, J. and Sousa, R. (article in press). “Channel design strategies to alleviate vulnerability in customer journeys”. Journal of Business Research.

Silva, M. C. A., Camanho, A. S. and Barbosa, F. (article in press).”Benchmarking of secondary schools based on Students’ results in higher education”. Omega.

Silva, M. C. A., and Peyrache, A. (2019). “The inefficiency of production systems and its decomposition”. Centre for Efficiency and Productivity Analysis (CEPA). Working Paper. WP05/2019.

Sousa, R. , da Silveira, G. (2019), “The relationship between servitization and customization strategies“. International Journal of Operations & Production Management, 39(3), 454-474.

Sousa, R., Horta, C., Ribeiro, R., Rabinovich, E. (accepted), “How to serve online consumers in rural markets: Evidence-based recommendations”, Business Horizons.

Afonso, M., Andrade, A. (accepted). A Gamificação no âmbito dos Serviços: Scoping Review, Gestão e Desenvolvimento. [in Portuguese]

Fernandes, J., Andrade, A. (accepted). Motivações para a Adoção do Business Analytics, Gestão e Desenvolvimento. [in Portuguese]


Choo, Y. Y., Corbo, L. and Wang, K. (2018). Joint impact of airline market structure and airport ownership on airport market power and profit margin. Transport Policy, 72, 67-78.

Morais, R. (2018). Digital research design. UNESCO International Association of Universities Horizons, 23(1), 31-32.

Thanassoulis, E. and Silva, MCA (2018). “Measuring efficiency through data envelopment analysis”.Impact. The OR society. Spring 2018. (Invited summary on DEA)

Silva, MCA (2018), Output-Specific inputs in DEA: An application to Courts of Justice in Portugal. Omega, 79(C), 43-53.

Sousa, R., Amorim, R. (2018), “Architectures for multichannel front-office service delivery models”. International Journal of Operations & Production Management, 38(3), 828-851.


Corbo, L. (2017), In search of business model configurations that work: Lessons from the hybridization of Air Berlin and JetBlue, Journal of Air Transport Management, 64, (PB), 139-150.

Johnes, J., Portela, M. and Thanassoulis, E. (2017) Efficiency in Education. Journal of the operational Research Society. 68(4). 331-338.

Sousa, R., da Silveira, G. (2017), “Capability antecedents and performance outcomes of servitization: Differences between basic and advanced services”, International Journal of Operations & Production Management, 37(4), 444 – 467.

Vorhees, C., Fombelle, P., Gregoire, Y., Bone, S., Gustafsson, A., Sousa, R., Walkowiak, T. (2017), “Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens”, Journal of Business Research, 79 (October), 269-280.


António Manuel Valente de Andrade, & Sérgio André Teixeira Ferreira. (2016). Aspetos Morfológicos do Tratamento de dados na Gestão Escolar. O Potencial do Analytics. Revista Portuguesa de Investigação Educacional, 16, 289–316.

Cavadas, L., Silva, S. C. e, Martins, C., & António Manuel Valente de Andrade. (2017). Fatores de inibição na compra on-line. Revista Gestão E Desenvolvimento, (25).

Portela, MCAS, Camanho, A.S, Almeida, D., Nogueira Silva, S., Lopes, L. and Castro, R. (2016) Benchmarking Hospitals through a web based platform, Benchmarking: An International Journal, 23/3, 722-739.

Silva, S. C., & Martins, C. C. (2016). Understanding Portuguese Young Consumers’ Intention to use Mobile Commerce. International Journal of Marketing, Communication and New Media, vol. 9, no 7, pp. 106-131.

Sousa, R., Amorim, M., Pinto, G., Magalhães, A. (2016), “Multi-Channel Deployment: A methodology for the design of multi-channel service processes”, Production Planning & Control, 27(4), 312-327.

Thanassoulis, E., Portela, M.C.S and Graveney, M., (2016). Identifying the Scope for Savings At Inpatient Episode Level: An Illustration Applying DEA to Chronic Obstructive Pulmonary Disease. European Journal of Operational Research 255, 570-582.

Thanassoulis, E.,  De Witte,K. , Johnes, J., Johnes, G., Karagiannis, G.,and MCAS Portela, (2016) “Applications of Data Envelopment Analysis in Education”. Joe Zhu, Editor, Data Envelopment Analysis: A Handbook of Empirical Studies and Applications, Springer, New York. 367-438.

Voss, C., Perks, H., Sousa, R., Wittel, L., Wünderlich, N. (2016), “Reflections on context in service research”, Journal of Service Management, 27(1), 30-36.


Castro, R. S., Oliveira, P. N., Portela, M. C., Camanho, A. S. & Queiroz e Melo, J. (2015). Benchmarking Clinical Practice in Surgery: Looking Beyond Traditional Mortality Rates. Health Care Management Science (forthcoming).

Portela, M. C., Camanho, A. S., Almeida, D., Silva, S. N., Lopes, L. & Castro, R. (2015). Benchmarking Hospitals through a web based platform. Benchmarking: An International Journal (forthcoming).

Sousa, R., Amorim, M., Rabinovich, E., Soddero, A. (2015), “Customer use of virtual channels in multichannel services: Does type of activity matter?”.
Decision Sciences. 46(3), 623-657.

Wünderlich, N., Heinonen, K., Ostrom, A., Patrício, L., Sousa, R., Voss, C., Lemmink, J. (2015), ““Futurizing” Smart Service: Implications for Service Researchers and Managers”, Journal of Services Marketing, 29(6/7), 442-447.


Thanassoulis, E., Portela, M.C. & Graveney, M. (2014). Using DEA to estimate potential savings at GP units at medical specialty level. Socio-Economic Planning Sciences, 48 (1), pp. 38-48.


Rodrigues, T. and Silva, S. (2013), “O “need for touch” no retalho online” (The “need for touch” in online retail), Revista Portuguesa de Marketing, Nº 30, pp. 70-90. [in Portuguese]

Texeira, E., Tjahjono, B., Alfaro, S. and Julião. J. (2013). Harnessing prognostics health management and product-service systems interaction to support operational, Journal of Manufacturing Technology Management, ISSN: 1741-038, Vol. 24 (1), pp 78-94.


Sousa, R. (2012), “The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services”. International Journal of Quality & Reliability Management, 29(9), 1019-1037.

Sousa, R., Voss, C. (2012), “The impacts of e-service quality on customer behavior in multi-channel e-services”. Total Quality Management & Business Excellence, 23(7/8), 769-787.

Portela, M.C.A.S., Camanho A.S. and Borges, D. (2012), “Performance assessment of secondary schools: the snapshot of a country taken by DEA”, Journal of the Operational Research Society 63, 1098-1115.

Thanassoulis, E., Portela, M.C.A.S., and Graveney, M. (2012), ”Estimating the scope for savings in referrals and drug prescription costs in the General Practice units of a UK Primary Care Trust, European Journal of Operational Research, 221, 432-444.

Duh. R., A. Hsu, and P. Alves. 2012. “The impact of IAS 39 on the risk-relevance of earnings volatility: Evidence from foreign banks cross-listed in the USA”. Journal of Contemporary Accounting & Economics, 8 (1)

Neves, J., L. Viana e P. Alves. 2012. “O referencial contabilístico das empresas do Ministério da Saúde integradas no SNS” (The accounting framework of enterprises from the Ministry of Health integrated in the National Health Service).  TOC, 12 (143) [in Portuguese]


Portela, M.C.A.S., Camanho, A.S. and Borges, D. (2011) “Benchmarking of Portuguese Secondary Schools”, Benchmarking: and International Journal 18/2, 240-260.

Portela, M.C.A.S., Thanassoulis, E., Horncastle, A. and Maugg, T. (2011) “Productivity change in the Water Industry in England and Wales: Application of the Meta-Malmquist Index”, Journal of the Operational Research Society 62, 2173-2188.

Alves, P., P. Pope e S. Young. 2011. “European cross-border information transfers and the impact of accounting standards regime changes”. ICAEW – Centre for Business Performance

Marques, L., Ribeiro, J. and Scapens, R., 2011, The use of management control mechanisms by public organizations with a network coordination role: a case study in the Port Industry, Management Accounting Research, 22, 4, 269-291.

Rodrigues, Tomé, Andrade, António. 2011. AVALIAÇÃO EXTERNA DE AMBIENTES DE E-COMMERCE (External Assessment of E-Commerce Environments), Gestão e Desenvolvimento, Universidade Católica Portuguesa, 19, 67-90 [in Portuguese]


Fonseca, F., Pinto, S. e Brito, C. (2010), “Service Quality and Customer Satisfaction in Public Transports”. International Journal for Quality Research, 4/2, 125-130.

Portela, M.C.A.S., Thanassoulis, E., (2010) “Malmquist-type Indexes in the presence of negative data: An application to bank branches” Journal of Banking and Finance 34, 1472- 1483

Silva, S. C., Filho, F. F. and Guedes, M. J., (2010), “Understanding the internationalization process of Havaianas: the important role of brand”, Tourism and Management Studies, n. 6, pp. 118-130.


Sousa, R., Voss, C. (2009), “The effects of service failure and service recovery on customer loyalty in e-services: An empirical investigation”. International Journal of Operations & Production Management, 29(8), 834-864.

Camanho, A., Portela M.C.A.S., and Vaz, C. (2009) “Efficiency Analysis Accounting for Non-Discretionary Factors: The Assessment of Retailing Stores Using Data Envelopment Analysis” Computers and Operations Research 36, 1591-1601.

2008 ou anteriores

Sousa, R., Yeung, A., Cheng, E. (2008), “Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality”. International Journal of Operations & Production Management, 28(7), 592-614.

Pinto, S. (2008) “The specification of high interaction services processes” Working papers in Management – FEG.

Portela, M.C.A.S., and Thanassoulis, E. (2007),“Comparative Efficiency Analysis of Portuguese Bank Branches”, European Journal of Operational Research 177, 1275-1288.

Sousa, R., Voss, C. (2006), “Service quality in multi-channel services employing virtual channels”. Journal of Service Research, 8(4), 356-371.

Marques, L., (2006), A Gestão Empresarial em Portugal: uma mudança de paradigma? (Enterprise Management in Portugal: A Paradigm Shift?),  Semanário Despertar, n.º 8406, pág. 17. [in Portuguese]

Marques, L. e Ramos, I., (2006), Portos: a lógica da oportunidade (Ports: the logic of opportunity), Revista Economia Pura  77, Ano VIII, pp 78-79. [in Portuguese]

Marques, L., (2006), Plataformas Logísticas: tempo de execução (Logistic Platforms: Runtime), TR – Transportes em Revista, n.º 39, Ano V, pág. 38. [in Portuguese]

Marques, L., (2006), Clusters Portuários (Port Clusters), TR – Transportes em Revista, n.º 37, Ano V, pág. 33. [in Portuguese]

Juliao, J. and Greenough, R. (2005). Empirical Study of Failure Records Utilisation in Troubleshooting (Part I): approach for reducing troubleshooting time. Maintenance & Asset Management, ISSN 0952-2110, Vol. 19 (4). (re-published in 2006 in the Maintenance Journal, Vol.19 (1)).

Ferreira, L., H. Isidro, I. Pinto e P. Alves. (2004). “Adopção antecipada das normas internacionais de contabilidade. A prática das empresas relativa a impostos diferidos e a posição dos Revisores Oficiais de Contas” (Early adoption of international accounting standards. The practice of companies on deferred taxes and the position of Chartered Accountants). Revisores & Empresas 6, nº 24 (Janeiro – Marco): 24-31 [in Portuguese]

Alves, P. e P. Silva. (2002). “Relato financeiro – O novo paradigma das tecnologias da informação” (Financial Reporting – The new paradigm of information technology). Estudos do ISCAA, nº 6/7 [in Portuguese]

Alves, P. e P. Silva. (2001). “As novas tecnologias como veículo para a transmissão de informação financeira” (New technologies as a vehicle for financial information disclosure). Revista de Contabilidade & Finanças (Brasil) 16, nº 27 (Setembro – Dezembro): 24-32 [in Portuguese]

Ferreira, Leonor, H. Isidro e P. Alves. (2001). “The role of research and development capitalisation: The case of Portuguese listed companies. Management”. Journal for Management Theory and Practice, nº 24 (Dezembro): 45-53

Alves, P. (2000). “Tratamento Contabilístico das operações de cobertura: necessidade e alternativas” (Accounting treatment of hedging transactions: need and alternatives). Jornal de Contabilidade 25, nº 283 (Outubro): 313-317 [in Portuguese]