SLab, represented by its Director Rui Soucasaux Sousa, participated in the 2nd Meeting of INSR, the International Network of Service Researchers. The meeting took place at the CTF research center of the University of Karlstad, Sweden at the end of April 2016. The meeting discussed themes with managerial impact for future research in Service Management. INSR aims to bring researchers from different centers of service research together in an international network to strengthen and promote the development of service research. The network was founded in 2014 and consists of 40 international service researchers from 20 different universities from all over the world. SLab, a founding member of INSR, will work with this network to foster the study of Service Management at the global level.